ABOUT AGENT IMPACT SOLUTIONS

Keeping employees connected shouldn’t become harder just because the team is remote.

Built From Firsthand Experience

Agent Impact Solutions grew from firsthand experience working in and leading call center teams—and seeing how easily employees, especially remote agents, can feel isolated, overlooked, or out of the loop.

What began with the idea of a customized employee newsletter developed into a fully managed system for keeping employees informed, recognized, heard, and connected.

View Our Interactive Newsletter Sample

You don't need another leadership book or complicated engagement program.

You need simple, practical ways to help employees feel informed, recognized, and connected.

AIS brings customized newsletters, employee recognition, feedback tools, and engagement insights together in one consistent process.

When employees feel connected to their workplace, everyone benefits.

Communication becomes more consistent. Recognition happens more often. Employees feel like they belong.

Over time, those small improvements help create stronger teams, better retention, and a healthier culture.

Most call center leaders aren't struggling because they don't care about their people. They're struggling because they're busy.

Between coaching, hiring, and putting out fires, employee communication and recognition often take a back seat.

That's where we come in. We help you strengthen communication without adding more work to your plate.

Practical Solutions for Busy Leaders

Why It Matters

The Call Center Culture Challange

Our Process

We make it easy to create a more connected employee experience without adding another major project to your plate.

1. Tell us about your team
Complete a brief onboarding form and share your branding, communication goals, and preferred newsletter features.

2. We create and manage the content
AIS writes and designs each customized newsletter and coordinates employee spotlights, recognition, surveys, polls, and submissions.

3. You review and approve
Your team reviews the newsletter before it is sent and requests any needed changes.

4. We share the results
You receive newsletter engagement reporting and survey insights to help you understand what is resonating with employees.

You provide the updates. We manage the process.

Shanna brings years of experience in call center leadership, operations, and client relationship management. She helps make every step of the AIS experience simple, organized, and valuable, allowing leaders to spend less time coordinating employee engagement efforts and more time leading their teams.

Meet the Team

Shanna Tackett

Katie Bess

Founder

Business Development Manager & Client Success

With more than a decade of experience working in and leading call center teams, Katie created AIS to give industry leaders a practical, fully managed way to strengthen employee communication, recognition, and connection. She works closely with clients to shape the service around their teams.

Explore the Interactive Sample