Turnover doesn’t just cost time and money - it drains morale, lowers performance, and disrupts your entire call center rhythm.

And before most agents quit outright, they quietly disengage - missing metrics, withdrawing from team energy, and slowly burning out.

The result:

• Higher stress and lower satisfaction

• Constantly training replacements who never fully settle in

• Lost productivity, weaker customer experience, and $10K–$20K in replacement costs per agent

That’s why communication isn’t optional - it’s your retention lifeline.

Our done-for-you newsletters rebuild that connection with every issue, helping your best people stay engaged, appreciated, and ready to perform.

We get it.

The Real Cost Of Agent Turnover

Leading a remote call center comes with unique challenges. Keeping agents engaged, connected, and genuinely motivated can feel like a constant uphill climb. And when communication slips, people start to disengage.

When Great Agents Leave, the Cost Runs Deeper Than You May Realize

No One Else Does Remote Agent Retention Like We Do

There are countless platforms where you can create your own internal newsletter - but none that handle the strategy, writing, and design for you.

We're the only full-service company focused exclusively on retaining remote call center agents through consistent, personalized communication — so you can focus on what you do best: leading your team.

Our interactive newsletters keep your team connected, motivated, and loyal, while helping you show them their work matters.

Interactive Feedback Surveys

We help you see what’s working and what’s not. Surveys are sent to your team both before and after launching your custom newsletter, allowing you to track engagement and satisfaction in real-time.

We don’t just write newsletters, we use proven retention strategies to create connections. Our service is built specifically for call centers, with interactive content, built-in agent recognition, and more.

What Makes Us Different

Employee Recognition Tools

Keep morale high and agents loyal with milestone highlights, top-performer shoutouts, and team wins - all built right into your newsletter. Recognition becomes effortless, and loyalty follows.

Here's how we turn communication into real retention results

“Newsletters are an incredibly cheap and systematic way to provide appreciation and recognition.”
— The Publication Experts

“Internal newsletters go far beyond announcements — they improve the working environment and drive meaningful engagement.”
— Cerkl Research, 2024

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“They inform and engage. The newsletter is a way to bring employees into the tent and satisfy their need to feel included.”
— CH Consulting Group

What Industry Leaders Are Saying About Internal Newsletters

Newsletter Tier Comparison

Essentials

• Custom company branding, logo, and colors

• 5 curated (done for you) sections

• Option to rotate sections

• Newsletter link sent directly to contact person

• 1 revision (on first issue only)

• Custom company branding, logo, and colors

• Pick any 5 sections from curated or custom categories

• Link sent to contact person, or directly to your team of agents via Constant Contact*

• up to 2 revisions per issue

• 2 Back-end form creations

• Custom company branding, logo, and colors

• Pick any 6 sections from curated or custom categories

• Sent directly to your team of agents via Constant Contact*

• up to 3 revisions per issue

• 3 Back-end form creations and complete management

• Performance insights & recommendation

Custom

Strategic

$79 per issue

$129 per issue

$199 per issue

Curated Section Options (Tier 1)

Custom Section Options (Tier 2 & 3)

• Why Your Work Matters

• Service/Sales Tip

• Inspirational Message

• Remote Work Tips

• Trivia/Brain Teaser

• Recipe of the Week

• Featured Book/Podcast

• Wellness Content

• Tech Tips

• Your AI Edge

• Agent Spotlight (get to know you)

• Leadership Spotlight (get to know you)

• Monthly/Quarterly Contests

• Agent Shoutouts/Rockstar Row

• Company News

• Training Updates

• Customer Kudos

• Quick Reminders/Best Practices

• Inspiration Message (Custom)

• Milestone Announcements

• Mini Poll/Survey

• Other

* Constant Contact subscription required for Strategic tier ($12.99/mo), Optional for Custom Tier.

Best for small teams who want curated, done-for-you content

Best for teams who want more flexibility and input

Best for companies that want full-service engagement and insights

Delivered weekly - billed monthly or annually

Delivered weekly - billed monthly or annually

Delivered weekly - billed monthly or annually

Choose the right internal newsletter plan for your call center — from curated content to full strategic engagement.

Download Your Free Copy of The Call Center Retention Playbook

• A Retention Risk Worksheet to identify employees considering leaving

• A Growth Plan Tracker to support long-term development

• Survey templates to measure satisfaction and engagement

Still on the fence?

It's packed with proven retention strategies used by Fortune 500 companies

Plus, the exact plug-and-play tools you need to reduce turnover and grow agent engagement, including:

In the meantime...

We’ll never share your email - you’ll only receive your playbook and helpful retention insights.

Frequently Asked Questions

Q: What exactly is included in "custom company branding and colors"?

A: This includes your company logo, brand colors, and optional font styles integrated into the design of your newsletter for a polished, on-brand look.

Q: What does "Link delivery" mean?

A: On the Essential and Custom tiers, your newsletter will be sent as a shareable link for you to distribute to your team. You’ll also receive a PDF version for easy viewing or archiving. For the Strategic tier, we handle delivery for you - sending the newsletter directly to your agents through Constant Contact.

Q: What does Constant Contact delivery involve?

A: The strategic tier requires a Constant Contact account so we can send the newsletter directly to your team, as well as access insights to statistics. This allows us to see what's working, what's not, and make adjustments for future issues. Monthly subscription required starting at $12.99 per month. (If you sign up using our referral link, Agent Impact Solutions may earn a small commission at no extra cost to you.)

Q: What counts as a revision?

A: A revision is any requested change after the first draft has been delivered, such as updating text, changing an image, or reordering sections.

Q: Can I mix and match curated and custom sections?

A: Yes! The Custom and Strategic tiers allow you to select any combination of curated and custom sections.

Q: What does "form management" include in the Strategic tier?

A: It means we create the forms and manage responses for you. You’ll receive a summary of responses or have access to live tracking (via Google Forms or similar tools).

Q: How are the back-end forms used?

A: Back-end forms are typically used for internal surveys, polls, feedback collection, or team submissions. You tell us what kind of form you want, and we build it for you.

Q: Can I upgrade or switch tiers later?

A: Yes. You can move between tiers as your needs change. Just let us know and we’ll make it seamless.

Q: Do I need to commit to a certain amount of time?

A: We keep things flexible - but to get the best results, we recommend starting with a minimum of four issues. That gives your newsletters time to build momentum, boost engagement, and show measurable results.

You can continue on a rolling 4-issue basis after that or commit to a 12-month plan to lock in our best discounted rate.

Q: What if I want more than the allowed revisions?

A: Additional revisions can be added for a small fee or bundled into a premium support plan if needed regularly.

Q: Can I use my own email platform besides Constant Contact?

A: At this time, our newsletters are built specifically for Constant Contact to ensure quality, interactivity, and ease of delivery. If you're not already using Constant Contact, we’ll help you get set up. It's quick, reliable, and comes with valuable features to track engagement, boost interaction, and make your newsletters shine.

Q: How do I get started?

A: Choose your tier, fill out a short onboarding form, and submit your payment, and we’ll take it from there.

Q: What's the difference between curated vs. custom sections?

A: Curated sections require no input on your part. These sections are designed to be engaging, relevant, and completely done for you. A custom section is created specifically for your team based on your input, giving you more control over the message, tone, and focus.