Stop Losing Your Best Agents to Disengagement
Strengthen your communication and reduce turnover. Show agents that their work matters.
Interactive Feedback Surveys
See what’s working and what’s not. We send surveys to your team before and after starting your custom email newsletter. This helps track progress and improve agent satisfaction.
We don’t just write newsletters, we use proven retention strategies to create connections. Our service is built specifically for call centers, with interactive content, built-in agent recognition, and more.
What Makes Us Different
Employee Recognition Tools
Keep morale high and agents loyal by celebrating birthdays, milestones, top performers, and team wins — all inside your custom newsletter. Recognition is powerful, and we make it easy.
“Newsletters are an incredibly cheap and systematic way to provide appreciation and recognition.”
— The Publication Experts
“Internal newsletters go far beyond announcements — they improve the working environment and drive meaningful engagement.”
— Cerkl Research, 2024
.
“They inform and engage. The newsletter is a way to bring employees into the tent and satisfy their need to feel included.”
— CH Consulting Group
What Industry Leaders Are Saying About Internal Newsletters
Quotes attributed to industry sources are summarized from published insights.
Newsletter Tier Comparison
Essentials
Custom company branding, logo, and colors
5 curated (done for you) sections
Option to rotate sections
Newsletter link sent directly to you
1 revision (on first issue only)
Custom company branding, logo, and colors
Pick any 5 sections from curated or custom categories
Link sent to you, or directly to your team via Constant Contact*
up to 2 revisions per issue
2 Back-end form creations
Custom company branding, logo, and colors
Pick any 6 sections from curated or custom categories
Sent directly to your team via Constant Contact*
up to 3 revisions per issue
3 Back-end form creations and complete management
Performance insights & recommendation
Custom
Strategic
$79 per issue
$129 per issue
$199 per issue
Curated Sections (Tier 1)
Custom Sections (Tier 2 & 3)
Why Your Work Matters
Service/Sales Tip
Inspirational Message
Remote Work Tips
Trivia/Brain Teaser
Recipe of the Week
Featured Book/Podcast
Wellness Content
Tech Tips
Your AI Edge
Agent Spotlight (get to know you)
Leadership Spotlight (get to know you)
Monthly/Quarterly Contests
Agent Shoutouts/Rockstar Row
Company News
Training Updates
Customer Kudos
Quick Reminders/Best Practices
Inspiration Message (Custom)
Milestone Announcements
Mini Poll/Survey
Other
* Constant Contact subscription required for Strategic tier ($12.99/mo), Optional for Custom Tier.
Best for small teams who want curated, done-for-you content
Best for teams who want more flexibility and input
Best for companies that want full-service engagement and insights
Download Your Free Copy of The Call Center Retention Playbook
A Retention Risk Worksheet to identify employees considering leaving
A Growth Plan Tracker to support long-term development
Survey templates to measure satisfaction and engagement
Still on the fence?
It's packed with proven retention strategies used by Fortune 500 companies
Plus, the exact plug-and-play tools you need to reduce turnover and grow agent engagement, including:
In the meantime
Frequently Asked Questions
Q: What exactly is included in "custom company branding and colors"?
A: This includes your company logo, brand colors, and optional font styles integrated into the design of your newsletter for a polished, on-brand look.
Q: What does "Link delivery" mean?
A: Your newsletter will be sent as a link for you to distribute to your team.
Q: What does Constant Contact delivery involve?
A: The strategic tier requires a Constant Contact account so we can send the newsletter directly to your team, as well as access insights to statistics. This allows us to see what's working, what's not, and make adjustments for future issues. Monthly subscription requred (starting at $12.99 per month)
Q: What counts as a revision?
A: A revision is any requested change after the first draft has been delivered, such as updating text, changing an image, or reordering sections.
Q: Can I mix and match curated and custom sections?
A: Yes! The Custom and Strategic tiers allow you to select any combination of curated and custom sections.
Q: What does "form management" include in the Strategic tier?
A: It means we create the forms and manage responses for you. You’ll receive a summary of responses or have access to live tracking (via Google Forms or similar tools).
Q: How are the back-end forms used?
A: Back-end forms are typically used for internal surveys, polls, feedback collection, or team submissions. You tell us what kind of form you want, and we build it for you.
Q: Can I upgrade or switch tiers later?
A: Yes. You can move between tiers as your needs change. Just let us know and we’ll make it seamless.
Q: Do I need to commit monthly?
A: Nope! You can order as-needed (per issue), or set up a recurring schedule. We’re flexible.
Q: What if I want more than the allowed revisions?
A: Additional revisions can be added for a small fee or bundled into a premium support plan if needed regularly.
Q: Can I use my own email platform besides Constant Contact?
A: Yes. We’ll provide files compatible with most platforms including Mailchimp, HubSpot, and others. Just let us know what you're using.
Q: How do I get started?
A: Just choose your tier, send over your preferences, and we’ll take it from there. A kickoff form will help us tailor it to your team.
Q: What's the difference between curated vs. custom sections?
A: Curated sections require no input on your part. These sections are designed to be engaging, relevant, and completely done for you. A custom section is created specifically for your team based on your input, giving you more control over the message, tone, and focus.